Please see below for our current status update on the refund process.
Refunds have been ongoing for the past few months. Many members will have already received their refund cheque in the mail. We have processed a large number of refunds through a very manual process, so it has taken quite some time. Please continue to be patient with us as we work through issuing these refunds. Cheques are being printed, signed, and mailed out each week. Our finance team has been adhering to Covid-19 protocols and guidelines to ensure their safety, which has delayed fulfilling our hope to have all refunds completed by the end of May.
We will continue to issue these refunds, and we plan to follow up with our members once the process is complete. At that time, if you have not received your refund cheque, we can look into the exact status for you.
We have many updates coming up - from our AGM, registration, and what to look for on the 2021-22 season. Stay tuned and keep an eye on your emails and our website.